ITIL and IT Service Management Case Studies

By providing ITIL service management learning programmes we have given many organisations the skills to deliver their services more efficiently to both internal and external customers.


Atos Origin

ITIL IT service management blended learning programme. Find out more →


When Mundipharma sought to benchmark the progress of its IT Service Management rollout against best practice, it turned to QA to conduct a rigorous Maturity Assessment. Find out more →

NHS South of Tyne and Wear

As part of NHS South of Tyne and Wear’s drive for a more customer focused service, it turned to QA to conduct a rigorous assessment of its IT Service Desk and build a roadmap to customer service excellence using the Service Desk Institute certification process. Find out more →

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